Our client said they left a review, but it's not in our dashboard or on the site?

AKA: "Review not showing" or "I can't find my review"

All reviews go through technological AND human content moderation prior to publication. 

We aim to keep approval times to a minimum - and it will generally be live within a day, but reviews can take up to 3 business days to be published on FirmChecker. This is because all reviews go through both technological and human checks before they are published to our site. 

Please note - you will be notified in your dashboard of all review submissions whether or not these reviews have been approved for publication. As a result, there can be a discrepency between review submissions and published reviews.